Archive for the ‘Service?’ Category

Staples Sweats the Pennies – and Their Customers

This past February 22nd, marketing genius Seth Godin wrote on his blog, “Watch the pennies and the dollars will take care of themselves. He continues: “I’m not sure this is true. In fact, I’m pretty sure that if you watch the dollars, you don’t have to worry so much about pennies. “Big brands don’t sweat [...]

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