‘Met with Cheryl Scoffield, principal of Executive Sales Support (E.S.S.) yesterday to talk about her new venture. I’ve known Cheryl for about 2 years and was successful in creating the brand for her initial website and business. Our discussion covered a lot of ground, including her recent decision to “open up” to those she was [...]

Yesterday, the CIBC and an insurance company proved – over the phone – they were still engaging in “push” marketing, instead of modern web-driven “pull” style. A representative from the bank called to ask whether I was interested in life insurance. Before being able to respond, the fellow plunged into a rapid-fire ‘pitch’ which required [...]

I discuss my latest visit to a Canadian Tire store and re-verify that the chain consistently delivers the most frustrating retail shopping experience to me, detail why I continue to go and what CanTire needs to do to improve service.

A few minutes ago, I took delivery of a new mattress purchased from Leon’s Furniture this past Sunday afternoon. My Sears Prestige II had provided a comfortable sleep for 20 years+, actually 22 years old now, which was exactly how long its warranty was. While there, my sales consultant Joseph Kim presented 2 mattress sets: [...]